We take pride in providing the best information and instruction about our products, but if you need it, we offer to come to your home and help with the optimal setup and installation of your hi-fi equipment.

Our own, experienced installers can take care of everything: delivery, unpacking, setup, installation, network setup, etc., so you get the best out of your hi-fi equipment. There's a reason we call ourselves specialists!

You can also consider us if you are building new or renovating and want to have sound and image integrated into the project. We help you with the most optimal solutions so that you avoid mistakes with, for example, cable routing and built-in speakers. Come in and let us know about your plans.

Start fee DKK 300,-
Per hour (min. 1 hour) DKK 600,-
After the 1st hour, DKK 300 per begun half hour is settled.

Materials used, such as e.g., are paid for separately. cable trays, special bolts or brackets and cables, which were not purchased in connection with the purchase in the store.

Delivery of goods is deemed to have taken place when the consumer has received the goods. The shipment of goods takes place with GLS.

The delivery time is 1-3 working days if the goods are in stock.
For goods that are in remote storage, a delivery time of up to 15 working days must be calculated.
For individual ordered goods, a delivery time of up to 20 working days must be calculated.

At Lydspecialisten, you can order your goods online with the following payment methods:

Dankort.
Visa Dankort.
Visa Electron.
MasterCard.
MobilePay.
Apple Pay.
American Express.
Maestro.

The sound specialist also offers the option of financing via Anyday, Klarna and Sparxpres. An agreement on payment via financing expires when a purchase is cancelled.

You can also pay by bank transfer. Select the payment method "Bank transfer" at checkout and follow the instructions on the page. Please use your order ID, which you just received by email, as a payment reference.

If you pay by bank transfer, the money must be transferred to the following operating account:

Bank: Sparekassen Danmark
Account number: 1640754857
Registration number: 9070
IBAN: DK6590701640754857
BIC (formerly SWIFT): VRSPDK22

With a bank transfer, you are not protected by the objection scheme. All goods sold on the invoice are sold with retention of title until the full amount has been paid.

All prices on www.lydspecialisten.dk are incl. VAT. The amount is only withdrawn from your card when the item is dispatched.

We do not charge fees.

As a consumer, you have a 30-day right of return when you shop with us, but this does not apply to in-ear headphones and pick-ups

The return period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 30 days from receipt to notify us that you want to cancel your purchase. You can send an email to steen@lydspecialisten.dk or contact us by phone.

If you regret a purchase on our webshop and you have chosen financing as a payment method, your agreement regarding financing also expires.

Return:

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. When you return the order, you are responsible for ensuring that it is properly packed. You bear the risk of any damage that may occur during transport.

You create your return through our return portal, which you can find right here .

If the shipment is very heavy, in some cases we can be helpful in finding a freight solution for you.

1. Delivery of goods that have been manufactured to your specifications or have been given a distinct personal touch.

2. The purchase of in-ear headphones cannot be canceled due to hygienic reasons.

3. Purchases of pickups and record players with pickups cannot be canceled due to mechanical wear on the pickup during use. If the seal is intact on the goods, the right of withdrawal still applies.

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.

Please note that you will not get the shipping costs back if you regret part of your purchase.

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – in order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may test the item, but you may not do things that impair the condition or function of the item.

If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, this will often lead to a reduction in the value of the item.

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (but not extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your message that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The Purchase Act's defect rules apply to goods purchases.

When you shop with us as a consumer, you have the right to complain for 24 months.

If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.

Lydspecialisten ApS
Nørregade 19-21
9000 Aalborg

When you return the item, please include a detailed description of the problem or inform us by mail.

We neither accept parcels without distribution nor parcels sent by cash on delivery.

By signing up for Lydspecialisten's newsletter, you can get a one-year warranty after your right to complain expires, but this does not apply to used equipment. Registration must be done no later than the same day as the purchase.

Sign up for the newsletter here

The warranty covers manufacturing defects, spare parts and labour. The warranty does not cover scratches/minor damage, wear and tear, misuse, incorrect connection, damage caused during transport, professional use, inadequate general maintenance, batteries in products, theft or fire. Possibly. loss of data is not covered by the warranty.

The warranty does not cover third-party products or errors caused by connection to third-party products.

The guarantee only covers when an invoice or receipt with information on the purchase date and product type is presented when the appliance is handed in.

Standardfortrydelsesformular
(Denne formular udfyldes og returneres kun, hvis fortrydelsesretten gøres gældende)

Til:
Lydspecialisten ApS
Vandmanden 10K
9200 Aalborg
E-mail: info@lydspecialisten.dk

Jeg meddeler herved, at jeg ønsker at gøre fortrydelsesretten gældende i forbindelse med min købsaftale om følgende varer/tjenesteydelser:
_______________________________________________________________________

Bestilt den:
_______________________________

Modtaget den:
_______________________________

Forbrugerens navn: ______________________________________________________________________

Forbrugerens adresse: ___________________________________________________________________

Forbrugerens underskrift:
_____________________________________

Dato:
_________________

(kun hvis formularens indhold meddeles på papir)

Handelsbetingelserne er senest opdateret d. 29.07.2024

If we reduce the price of an item you have purchased from us within your 30-day right of return, we will refund the price difference. You just have to present the invoice. That way, you don't have to wait to buy the item you want because it might be on sale for Black Week.

At Lydspecialisten you not only get the best products and service, but also the best price. Our price match guarantee means that you get the price difference back if you discover that the same product is now available at a lower price at us or one of our competitors here in Denmark within 30 days of your purchase. All you have to do is bring or send us a current ad, receipt or link showing the lower price and we'll refund the difference. This is our way of ensuring that you always feel secure about your purchases with us.

Our price match does not only apply retroactively. It also applies if you have found the product cheaper at a competitor before your purchase. If you have found the product cheaper abroad, we will also endeavor to match the price. You are therefore welcome to contact us, after which we will make an individual assessment of whether we can meet the request.

Although we always strive to be the cheapest, there are cases where we cannot offer a price match. This applies to queuing offers, limited quantities, opening offers, outlet products, member offers or goods that our competitors do not have in stock.

When you shop with us, you are covered by the PriceRunner Purchase Guarantee. This means that you are insured for up to DKK 50,000 should something go wrong in connection with your purchase. The purchase guarantee costs nothing and applies to all registered members on PriceRunner.

If you are not already a member of PriceRunner and have visited us through them, you can complete your registration within one hour of your purchase. The creation is free and takes less than three minutes, and voupti then your purchase is covered by the guarantee! Get buyer protection with PriceRunner here.

With the PriceRunner Purchase Guarantee, you get compensation in the event of a defective item, if the item is not delivered, if an item is missing on delivery or if the item is incorrect or defective. For the Purchase Guarantee to apply, it is necessary that the order is addressed to you personally.

You will only be compensated for the direct financial damage you have suffered, acquisition costs and shipping costs. The purchase guarantee therefore does not include compensation for other direct or indirect costs, loss of value or lost income.

For the final conditions and list of categories not covered by the warranty, visit PriceRunner.

We need the following information when you shop with us:

Name
Address
Phone number
Email address

We register your personal data in order to be able to deliver the goods to you.

The personal information is registered with Lydspecialisten ApS and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

The data controller at lydspecialisten.dk is co-owner Steen Mortensen.

As registered with Lydspecialisten ApS, you always have the right to send us your objections to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act. Inquiries in this regard should be sent to: steen@lydspecialisten.dk

If you as a consumer want to complain about your purchase, you must contact Steen Mortensen ( steen@lydspecialisten.dk ). If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaint portal for Nævnenes Hus .

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. It costs a fee to have the complaint processed.

When you shop at an e-branded webshop like ours, you can have your case processed for free - regardless of the size of the amount. Read more here .

If you live in an EU country other than Denmark, you can complain to the European Commission's complaints portal here - http://ec.europa.eu/odr

In collaboration with Anyday, we offer you that you can buy your goods today and split your payment into 4 parts. Part payment with Anyday costs you nothing and you don't have to pay sudden interest or fees.

On all our products you will see Anyday's price widget, where you can get information about Anyday and see what the payment plan for your purchase will look like.

Fast facts about Anyday:
• Always interest- and fee-free partial payment
• Buy for up to DKK 30,000.
• Split your payment over several months
• Fast credit check and establishment process
• No unpleasant surprises

How does Anyday work?
Anyday works in such a way that you choose the products you want, and you then choose to pay with Anyday.

If you are not already registered with Anyday, you must go through an approximately 20-second registration process, where you register via NemID.

You pay the first installment of the purchase immediately. The remaining amount will be distributed over the following months, with Anyday automatically deducting the amount on the last banking day of the month.

You can always see when you have to pay and what you have to pay.

You can buy for up to DKK 30,000 with Anyday.

As a business, we pay a transaction fee to Anyday to ensure you can always buy interest and fee free.

Conditions for use of Anyday:
You must be 18 years of age and have at least the first installment of the purchase available on your account.

Anyday does not want to contribute to overuse, or "lure" people with financial challenges. Therefore, Anyday does not approve buyers who are registered in RKI.

Who is Anyday?
Anyday is a Danish-owned company located in Aarhus, which deals with online payments. The people behind the company all have extensive experience from the financial world and e-commerce. Anyday is an E-branded company.
You can read more about Anyday by visiting their website: Anyday.

The sound specialist is capable of delivering professional solutions aimed at the business world. The goal is optimal and flexible solutions within both audio and video – or a combination of both.

All tasks are solved by competent employees, comprehensive experienced consultants, technicians and fitters.

In close cooperation with our customers, we provide the right solution in connection with planning, advice, installation and, not least, service after the installation is complete.

For any given task, we make sure to find the optimal solution and the right products. Of course in terms of price and quality. This ultimately helps to give the greatest satisfaction with the final result.

We solve all types of tasks - and roughly speaking, we have no limitations.

Restaurants – Bars – Cafés
• Fitness centre
• Businesses
• Production – Storage area
• Sports, swimming and sports halls
• Meeting rooms – Showroom – Auditoriums

The list below covers some of the places where we have provided solutions:
• Mortens Kro, Aalborg
• San Giovanni, Aalborg
• Monkey Club, Aalborg & Viborg
• Café Ministry, Aalborg
• COOP Denmark, Aarhus
• Århus College Office, Århus
• The forest pavilion, Aalborg ZOO
• Akrabadabra, Aalborg
• Pub & Sport, Copenhagen
• Minerva Film, Copenhagen
• Short Cut, Copenhagen
• Hangloose Film, Copenhagen
• Dickens, Viborg
• Dickens, Silkeborg
• Esmeralda, Tivoli Karolinelund, Aalborg
• Skipper Clement, Tivoli Karolinelund, Aalborg
• Tivolikroen, Tivoli Karolinelund, Aalborg
• Dickens, Holstebro
• Gallery SOTO, Aalborg
• Gallery Jenzen, Aalborg
• COOP Denmark, Aarhus
• FRESH, Aarhus
• Café Klostertorvet, Aalborg
• Høgh Møbler, Aalborg

The e-label works to make Danish e-commerce more secure. We do this, e.g. through our certification scheme, which ensures that the webshop complies with the legislation in e-commerce. At the same time, as a merchant on an e-branded webshop, you get the option of free case processing and buyer protection of up to DKK 10,000 per transaction. In this way, you can always shop safely in an e-branded webshop.

The e-brand also has their own review system, where the customer score is based on the buying experience of other customers. The e-brand customer score reviews only come from real, validated buyers. Their certification scheme and reviews are therefore a reliable benchmark that enables you as a consumer to choose a webshop on an informed, serious basis.